RESET360 Privacy Policy

Depending on your interaction with RESET360, we may collect:

• Contact information: Your name, email address, telephone number, and information you submit through forms.
• Service information: Appointment requests, personal goals, preferences, questionnaires, and information you voluntarily share.
• Sensitive information: Health-related, emotional, behavioral, or other personal information when necessary for services you request.
• Technology-related information: Information from assessments, neurotechnology, or connected devices when these are part of an agreed-upon service.
• Payment information: Billing and transaction details required to process payments.
• Website information: IP address, browser type, device information, cookies, and website activity collected through technologies we use.

We aim to collect only information reasonably necessary for the services provided.

We may use information to:

• Respond to inquiries and schedule consultations.
• Deliver services you request.
• Personalize your experience and support your stated goals.
• Communicate about appointments and your participation.
• Process payments and administer client accounts.
• Maintain appropriate records and meet professional obligations.
• Improve website functionality, service delivery, and operational security.
• Send marketing communications when permitted by law and your communication preferences.

We do not use confidential client information for unrelated advertising without the authorization required by applicable law.

RESET360 recognizes that personal, emotional, and health-related information deserves particular care.

Information provided during licensed professional counseling is subject to applicable professional confidentiality requirements and state and federal privacy laws.

Where the Health Insurance Portability and Accountability Act (HIPAA) applies, protected health information will be handled according to applicable HIPAA requirements and the separate Notice of Privacy Practices provided to clients.

Confidentiality may be subject to legally recognized exceptions, including certain safety concerns, mandatory reporting obligations, valid legal requirements, and disclosures authorized by the client.

RESET360 may use third-party service providers for website hosting, scheduling, communications, payment processing, secure recordkeeping, telehealth, and specialized technology-enabled services.

When these providers process information on our behalf, we seek to use appropriate contractual, privacy, and security protections as required by law.

Certain services may involve separately identified technology platforms with their own privacy policies and terms.

We will provide additional information and obtain any necessary authorization before using third-party technology in ways that require client consent.

Our website may use cookies or similar technologies to support website functionality, understand general visitor activity, and improve the user experience.

Where applicable, visitors may manage optional cookies through available consent controls or browser settings.

We do not intentionally disclose confidential counseling information to advertising platforms for behavioral targeting.

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of information collected.

No website, electronic communication, or storage system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the relevant purpose, subject to professional recordkeeping rules, legal obligations, dispute resolution, and legitimate operational requirements.

Subject to applicable law, you may request to:

• Access certain personal information maintained about you.
• Correct inaccurate information.
• Request deletion of information where legally permitted.
• Update your contact and communication preferences.
• Withdraw consent for optional uses or disclosures.
• Request information about how your personal information is handled.

Certain records may need to be retained under professional or legal requirements even after services end.

Requests for clinical records and health-information privacy rights may be governed by additional procedures and notices.

Our website is not directed toward children under 13.

Services involving minors require appropriate consent or authorization consistent with applicable law, professional standards, and the specific service involved.

You may choose to contact RESET360 by email, telephone, messaging, or online form.

Electronic communication carries potential privacy and security risks. We encourage clients not to submit highly sensitive health or clinical information through general website contact forms.

Clinical communications may require a designated secure communication platform.

We may revise this policy to reflect changes in our services, technology, or legal obligations.

The revised policy will be posted on this website with its updated effective date. Where required, we will provide additional notice or obtain consent.

For questions, privacy requests, or concerns about your information, please contact us using the information below.